Eliminate your network problems while spending less time and money on it

A well-run network is the hallmark of a well-run company. And, one of the best way to run your network is to outsource it to ManageWatch.

We can manage your network better and at less cost than you can manage it yourself. We have the expertise, resources and personal commitment to ensure your systems run more reliably and that you get more out of your IT investment.

Our outsourcing solutions provide best practice network, server and desktop management, monitoring, alert escalation, incident remediation and reporting – all with exceptional customer service and reporting insight to ensure system uptime and information availability.

When you outsource network management and support to ManageWatch, we manage your IT equipment: hardware and software, Internet, e-mail and remote connectivity, as well as systems back up and problem remediation. We become a true extension of your business.

Our network management services are ideal for single location networks or multi-site networks with complex network designs.

ManageWatch’s network management solutions:

  • Eliminate service interruptions and network down time
  • Increase productivity and response
  • Improve application and data performance
  • Eliminate the need for hiring, training and retaining IT personnel
  • Ensure business continuity and reduce recovery time
  • Improve company communication and morale
  • Reduce security risk
  • Improve shareholder value

Enjoy the freedom that comes from outsourcing your network management

ManageWatch’s network management process includes:

  • Monitoring – our eyes are always open wide

    Continuity of your business processes is our primary concern. We monitor your equipment and systems 24/7/365. Our network monitoring systems automatically alert us to potential problems before they have a chance to escalate to work-stopping outages.

  • Management – we are proactive technology managers

    Proactive technology management means we practice fire prevention, not firefighting. We look for what causes things to happen and take proactive measures to keep your network running and in best practice state. Studies show that proactive maintenance improves equipment longevity, uptime and efficiency and provides cost savings over time. All of our service plans are based on this maxim.

  • Help Desk – we solve issues quickly and effectively

    You can’t afford for your employees to be idle while waiting for IT support. Inefficiencies in help desk services negatively affect network performance and employee productivity. Our round-the-clock Help Desk service provides quick access to certified ManageWatch engineering personnel who will solve your hardware and software problems. Our Help Desk supports workstations (PC/Mac), printers, network copiers, scanners, smartphones, tablets and associated iPad operating systems, application software and virtually all network connectivity from the CPU to the router. These services can be performed over the wire, over the telephone, from your facility or at the employee’s desk. Our experienced professionals eliminate the need for you to hire, train and retain specialized personnel.

  • Priority Response – we put the right person with the right information and tool to work on problems right away

    Glitches do occur in every network. If a problem arises, we respond immediately and do whatever it takes to eliminate it fast. We use two different monitoring systems, because it helps triangulate the source of problems better. None of our competitors do this. One tool set is better for patching, one is better for control. We get data immediately and start proactive steps to fix the issue.

  • Reporting – we provide regular proof of our management and monitoring work in writing

    As part of our agreement deliverables, you will receive a tremendous amount of metric information and reporting. Some clients like a lot of reporting, others just want a simple report card. We create monthly executive reports, but you can also do extensive reporting on your own using our systems – or we can do it for you. You can get information on network performance, space and memory capacity, network usage, remote connectivity performance characteristics, capacity for growth and most anything else you might want to know about your network. Reports can be macro or granular based on your individual needs. Reports also tell you how your network is performing and what we are doing to ensure it is all working. In addition, you receive our Virtual CIO leadership as part of the reporting activities.

Service tasks include:

  • 24/7 availability monitoring (WMI/SNMP)
  • Services monitoring and notification
  • Backup solution management
  • Event/application, system and security log monitoring
  • Security patch management (SQL Server, Exchange, IIS, OS)
  • Application addition and change notification
  • Hardware change notification
  • Daily system audits
  • Virus definition management
  • End-user support portal
  • Standard management scripts (defrag, etc.)
  • Asset inventory and management
  • Report generation
  • Remote management
  • Weekly and monthly management reports

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