Desktop Support

ManageWatch provides onsite and remote desktop support including; monitoring, management and remote control. ManageWatch operates a full functionality help desk for desk top support. ManageWatch offers clients superior support providing hardware and software desk top support with customer support 24 hours a day, 7 days a week, 365 days a year.

Comprehensive workstation level services are designed to keep systems and personnel operating at peak productivity. Desktop support provides advanced security measures for dealing with malicious threats, establishes baseline policies, asset tracking and changes, software rollout and upgrades and overall health of the workstation and network environment.

Tasks include the following:

• Security Patch Management
• System Log Monitoring
• Virus Protection Management
• Application Addition and Change Notification
• Hardware Change Notification
• Application Log Monitoring
• Remote Management

• Weekly System Audits
• End User Support Portal
• Monthly Management Reports
• Spyware Removal and Management
• Custom Mgmt Scripts (defrag, etc…)
• Asset Inventory and Management of PC Systems
• Report Generation

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