Remote Help Desk

ManageWatch provides end-to-end outsourcing services dedicated to helping companies contain and reduce support costs.
ManageWatch operates a full functionality Remote Help Desk. This facility manages and staffs client help desks while providing hardware and software support. All operations are part of one "virtual" center that enables ManageWatch to offer clients superior support. ManageWatch has the facility to meet your current requirements along with the ability to expand as your needs change.

Today, ManageWatch’s remote call centers offer world-class customer support 24 hours a day, 7 days a week, 365 days a year for the following technologies:

• Custom, proprietary, and legacy applications
• Multi-vendor hardware, software, and network operating systems
• LAN & WAN environments
• Desktop through enterprise systems
• Network and server monitoring

A solution can be customized to meet your specific requests, including:

• Dedicated 800 number
• Email/Chat/CallMeBack Support
• Voice over IP (webcall)