Exchange Business Continuity

Keep Your Business Running•Even When Your Exchange Server is Down

Why Exchange Business Continuity?

Email is critical for keeping your business running; however, most small and medium businesses operate in-house email servers that are not designed for high availability. While a hosted Exchange solution is the best option to provide enterprise-class email at a small business price with multiple tier-4 datacenters, premium infrastructure and continuous email backup, there may be reasons why a company may stay with an in-house solution. In this case, using ManageWatch’s Exchange Business Continuity (EBC) can provide a standby, enterprise-grade Microsoft Exchange server-based system that even small to medium-sized businesses can afford allowing you to continue sending and receiving emails when your in-house Exchange server is down. It’s a low-cost, no-hassle way to supplement your in-house server to ensure your business can always run.

EBC is fully integrated with your on-premise Exchange server. This makes it easy for your users to switch to EBC when your Exchange server is down. Unlike other solutions, EBC is MS Exchange-based, and provides you with a robust Outlook Web Access interface. The solution also synchronizes email, calendar, contacts and personal distribution lists, so you always have all the information you need. Best of all, you can login into the solution with your existing email username and password since the solution allows automatic synchronization via our DirectoryLink product.

Microsoft Exchange is the backbone of most business’ email and collaboration platforms. Microsoft Outlook is the cornerstone of most workers’ desktops. Far beyond email, they use it for calendaring, scheduling task management, contact management and even as a file/document management system.

ManageWatch EBC is designed to keep your workers productive and your business running when your Exchange server is down. Providing a web-based Outlook interface, the solution enables workers to immediately access all their Outlook information through a familiar interface with the same login credentials.

How does the Exchange Business Continuity Work?

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1. Point your MX record to ManageWatch.
2. Your email arrives to ManageWatch datacenters from the Internet where it is filtered.
3. Email is forwarded to your in-house Exchange server.
4. ContentSync, an important piece of the Exchange Business Continuity solution, securely synchronizes emails, calendars, contacts and distribution lists back and forth between your Exchange server and ManageWatch’s EBC. DirectoryLink, another piece of the solution, synchronizes your Active Directory with ManageWatch, so you can use the same log on credentials for both your Exchange and EBC.
5. Outgoing email is sent straight to the Internet from your in-house Exchange server.
   
   Note: Your user experience is not affected at all (i.e., you can continue to access your mail via whichever mail client you normally use with the same configuration).
6. If/when your in-house Exchange server fails, you simply need to select a button to activate Business Continuity via the control panel and have your users connect to ManageWatch EBC via OWA to access their email, calendars and contacts.
7. If/when your in-house mail server is back up, you simply need to select a button to deactivate EBC via the control panel and all the data (e.g., mail, calendar, contacts, etc.) is automatically and instantly re-synced back to your in-house mail server.

Synchronize Everything

Unlike other solutions ManageWatch’s EBC continuously synchronizes all your email and PIM data with your Exchange server. The important information you need to run your business is always available and up to date, regardless of which system you’re using.

Turnkey Hosted Solution

ManageWatch EBC is a fully hosted service. There is no hardware or software to install, configure or manage. ManageWatch provides you a 99.98% uptime guarantee so that your standby Exchange server will always be available for you.

ManageWatch Exchange Business Continuity Benefits:

• On-demand access to your email, calendar and contacts, even when your mail server goes down
• Turnkey solution, no hardware or software purchase, configure or manage
• Protection against fire, flood, hurricane and other severe weather
• Continuous, bi-directional synchronization ensures both systems are always up to date
• Full synchronization of email, calendars, contacts and personal distribution lists

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